Alabama Newscenter — Behind the scenes: how Alabama Power restores service after big storms

By Dennis Washington

On a typical “blue sky” day, Christy Hyche analyzes and plans electrical transmission equipment for Alabama Power. That all changes when severe weather threatens the state.

“We change gears,” Hyche said. “We become customer support for the field forces, the boots on the ground. Anything they need, we’re here to help them find it.”

Hyche is one of many people at Alabama Power whose job duties change when dangerous storms occur, supporting thousands of lineworkers to safely restore service as quickly as possible. Darla Adams, an assistant in Alabama Power’s Metering Services department, says her team pauses their normal work of installing smart meters to help get evaluators where they need to be.

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