Alabama Newscenter — Helping Customers Makes Alabama Power’s Teresa Hendon an Unsung Hero

By Nancy Prater

Many assume you need a voice and hearing to communicate. You don’t. You just need two people who want to communicate, and the rest will work out.

Accounting Assistant Teresa Hendon was born deaf. She attended the Alabama School for the Deaf in Talladega from September 1968 until she graduated in 1983. She began her career in data entry at Alabama Power Corporate Headquarters in 1983 and transferred to the Remittance Processing Center (RPC) in 1991.

“My job as a manager is to learn how to communicate with people by any means necessary,” said Accounting Manager Chris Barnes. “I don’t know sign language, but we have figured out how to communicate without using our voices. We use gestures with our hands and body language.”

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