Alabama Power Expects 98 Percent Of Outages Will Be Restored Thursday Night

By Michael Tomberlin

Power is expected to be restored by 8 p.m. Thursday to 98 percent of all Alabama Power customers who can receive it after tornadoes and high winds caused major damages statewide on March 19, the company said.

The remaining customers without power are in the hardest-hit areas of Jacksonville, which was struck by an EF3 tornado packing 140-mph winds. Crews are working around the clock to end those outages as safely and quickly as possible.

More than 24,500 customers were without power at the height of the storms late Monday night, but the number had been reduced to about 500 Thursday morning.Alabama Power Technology Support Supervisor Wesley Higgins said Customer Services fielded about 50,000 inquiries stemming from outages March 19-21. There were 33,074 overflow calls, 10,604 calls answered by automated voice response and 5,310 calls taken by employees. The online customer care team answered 49 Facebook contacts, 42 Twitter posts and 51 emails stemming from outages during the same period.

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